Get Started on the Omnipod® Insulin Management System
The Omnipod® System is simple to use, and getting started is even easier!
Complete and submit the Online Patient Information Form (PIF)
After you submit the information form, we’ll send you an email with instructions to provide additional information and sign the patient information form electronically. This protects your privacy by ensuring that only you have access to your medical information. Please be sure to add insulet.com to your safe-senders list to prevent the email from going to your spam folder.
Prefer to send us your information via fax or via email?
All we require you to submit to get started is the Patient Information Form.
Send this completed document by fax to our confidential fax line at 1-855-FAX-4POD (1-855-329-4763) scan and email the form to: firstname.lastname@example.org
Our Omnipod® Customer Care team will then follow up with your available insurance provider(s), to gather the information you need to determine the reimbursement coverage that works best for you and your family. Then, we'll contact you to discuss your coverage options, help confirm your prescription, and arrange for the shipment of your Omnipod® Insulin Management System.
The Pod Promise: 90 Day Full Money-Back Guarantee
We know that choosing an insulin management system is tough. To make your decision easier, we’ll give you our Pod Promise Guarantee: if you get started on the Omnipod® System and decide it’s not right for you, you may be eligible for a full refund within the first 90 days1.
The Pod Promise money-back limited guarantee program allows new Podders™ to return the Omnipod® System and request a full refund within 90 days of the training date.
Please note that our limited, 90-day money-back guarantee program is subject to the following terms and conditions:
- Only products from your first shipment are eligible for a refund
- The product must be returned within 14 days of the refund request date
- Refunds will be issued to you and/or your insurance provider according to the amount actually paid for the product
To learn more or initiate a return request, please call at 1-844-207-9982.