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faqs

Questions answered

Sure you have lots of questions-about how the system works, what you can do with it and even how to order it. The answers are all here. And if you have any additional questions, give us a call at 800.591.3455. We'll be happy to help you.


The OmniPod® System+

How does the OmniPod® System compare to insulin pumps?

Like insulin pumps, the OmniPod® features precise, personalized, continuous insulin delivery with basal rate and bolus delivery options, safety checks and alarm features. The difference lies in the innovative, award-winning design. Its 2 parts communicate wirelessly, which eliminates the tubing, and the Pod's automated insertion is virtually pain-free. The PDM has a fully integrated FreeStyle blood glucose meter, so there is nothing extra to carry, and no manual entry is required. This makes the OmniPod® simple to learn and live with.

What does truly continuous insulin delivery mean?

Studies confirm that even a 30-minute interruption of basal insulin delivery results in significant glucose elevation. People who wear insulin pumps routinely disconnect to bathe, swim, play contact sports or during intimate moments. With OmniPod®, there's no need to disconnect.

Is the OmniPod® System cleared for everyone-even children and teens?

The OmniPod® is cleared for people of all ages who have diabetes and use insulin-including children and teens.

Does the OmniPod® System have CGM?

While the OmniPod® and continuous glucose monitoring systems (CGMS) are compatible with each other, they are not yet designed to work as an integrated system.

Does the OmniPod® System provide data download capability?

The OmniPod® System downloads insulin delivery, blood glucose (BG), and carbohydrate records to the CoPilot Health Management System, enabling you to create customized reports, charts, and graphs of your records.

How small is the OmniPod® System?

Designed for discretion, the Pod is 1.53 in x 2.05 in x 0.57 in (3.9 cm x 5.2 cm x 1.45 cm), about half the size of a credit card. The PDM (Personal Diabetes Manager) is 2.5 in x 4.5 in x 1.0 in (6.4 cm x 11.4 cm x 2.5 cm), about the same size as a smart phone.

Can I swim with the OmniPod® System?

The Pod has a waterproof IPX8 rating; it can go in the shower, the tub or the pool at a depth of up to 25 feet for 60 minutes with no need to disrupt insulin delivery. The PDM is not waterproof.

Can I travel while using the OmniPod® System?

Yes. If you are flying, we recommend that you contact your airline for information on current security requirements.

Can I play sports while wearing a Pod?

Of course. The Pod is both durable and watertight, with nothing to tangle or get caught as you move around.

How close do the Pod and PDM need to be to each other?

The Pod and PDM communicate using wireless technology.

  • For activation the Pod must be placed to the right of and touching the PDM
  • To make changes in your basal program, deliver a bolus, or check Pod status the Pod and PDM can be up to 5 feet apart
  • For steady insulin delivery they do not need to be near each other

What if someone near me also uses OmniPod®?

During priming, each Pod establishes a unique, one-to-one relationship with your PDM, so there is no chance of someone else's PDM interfering with your Pod. The PDM also has an ID screen, so that you can easily identify your PDM before using it.

Is training available when I start on the OmniPod®?

If you're new to the OmniPod®, one of our Certified Pod Trainers will work with you to get you up and running. We encourage you to practice with the convenient pretraining module on MyOmniPod®Training.com before your first training session.

The Pod+

Does the Pod come prefilled with insulin?

The Pod does not come pre-filled with insulin; you use the syringe enclosed with each Pod to fill it with the amount of insulin you need.

What type of insulin should I use with the Pod?

The Pod is designed to be used with U-100 rapid-acting insulin. The following U-100 rapid-acting insulin analogs have been tested and found to be safe for use in the Pod: Novolog®, Humalog®, or Apidra®. Before using a different insulin with the OmniPod® System, consult with your healthcare professional.

How much insulin does the Pod hold?

The Pod can hold up to 200 units of insulin; it requires a minimum of 85 units of insulin to begin operation. Simply fill the Pod with the amount of insulin you will need while wearing it, up to 200 units. For example, if you plan to use a Pod for 48 hours, you need to fill it with enough insulin to last you 48 hours.

What type of adhesive does the Pod use?

The Pod uses an adhesive that is latex-free, acrylic-based and ideal for holding the Pod, even in the presence of moisture. It is designed to hold the Pod securely in place for as long as you wear it.

Where on my body can I wear the Pod?

We recommend that you begin on your abdomen since it is easy to access and see what you're doing. Once you have mastered using the Pod, however, you can wear it on your leg, upper thigh, lower back, or the back of your upper arm-in fact, anywhere you would give yourself an injection. Of course, you should avoid wearing the Pod within 2 inches of your navel, and in other areas where belts, waistbands, or tight clothing may rub against, disturb, or dislodge it.

How long do I wear each Pod?

A Pod expires 72 hours after activation. You should refer to the insulin labeling and follow your healthcare provider's directions concerning when to replace the Pod.

How long is the Pod's cannula?

The Pod's automated insertion system safely and consistently inserts the soft cannula below the skin to a depth of 6.5 mm and at an angle of less than 50 degrees to the skin.

Is the Pod waterproof?

The Pod has an IPX8 waterproof rating; this international standard means that the Pod has been tested to function normally in 25 feet of water for up to 60 minutes. As a precaution, if you plan to be in water for a long time, we recommend that you get out occasionally to make sure that the adhesive is still securely attached to your skin. Because the temperature of most hot tubs can spoil insulin, making it ineffective, we do not recommend wearing the Pod in a hot tub, unless you keep it out of the water.

The PDM (Personal Diabetes Manager)+

What are my data download/management options?

The OmniPod® System downloads insulin delivery totals, blood glucose values and carbohydrate records via a combination of the CoPilot Health Management System and the OmniPod® Extension software, enabling you to create customized reports, charts and graphs of all your records. You can download this software at no charge.

How long do the batteries last in the PDM?

The PDM batteries last approximately 3 weeks. Extensive use of the bright mode option may shorten this timeframe.

What if I leave my PDM at home (at the office, at the gym, etc.)?

Your Pod will continue to deliver your current background (or basal) insulin, even if you do not have your PDM with you. However, you need your PDM to make changes to your basal delivery, deliver bolus doses, test your BG, or respond to alarms or alerts.

What happens if I lose my PDM?

In our experience, very few people lose their PDM. However, if you do lose your PDM, please call Customer Care at 1.800.591.3455 immediately to purchase a replacement. In most cases you will receive your replacement within 24 hours. Of course, some people like to order a back-up PDM to have on hand just in case.

Is the PDM waterproof?

The PDM is not waterproof. Do not place it in or near water.

Ordering the OmniPod® System+

How do I order the OmniPod® System?

You can get started by downloading the forms. You can also call us anytime at 866.213.8971. The OmniPod® System is a prescription-only device, so you will need to work with your healthcare provider to complete the order forms.

How much does the OmniPod® System cost?

The actual insulin pump cost for you will vary based on your insurance coverage. We are happy to process your paperwork to find what your exact cost will be.

Does my insurance cover the OmniPod® System?

A broad range of national and regional health insurance plans cover the OmniPod® System. When you place your order for the system, we will contact your insurance plan to understand your benefits, and then contact you to review them with you before completing your order. Or you can check in advance, by clicking here.

What is the OmniPod® Demo Kit?

The kit contains a demo Pod designed to give you a true sense of the Pod's comfort and flexibility, without actually having it insert. You just apply the adhesive anywhere you'd normally give an injection and wear it for up to 3 days to see how it feels. The kit also has a brochure that helps you understand how the OmniPod® System works. Order your FREE Demo Kit today.

Do you offer 24/7 customer support?

Of course. We offer toll-free Customer Care 7 days a week, 24 hours a day, at 800.591.3455 (from outside the US, please dial 781.457.5098). The number is also on the back of your PDM.

Do you offer customer support in Spanish?

Yes, we offer toll-free Spanish-speaking Customer Care 7 days a week, 24 hours a day. Spanish-speaking representatives can be accessed by calling 800.591.3455 (from outside the United States please dial: 978.600.7850) and following the prompts.

How do I order supplies?

To join our Auto-ship Program or to simply order new Pods, call our Customer Care department at 800.591.3455 (from outside the United States please dial: 978.600.7850) and select the option to place an order from the menu prompts. This line is staffed Monday through Friday, between 8:30 am and 8:00 pm eastern time. You can also order online.

Is there a money-back guarantee for the OmniPod® System?

We offer a limited, 45-day money-back guarantee subject to certain terms and conditions, including the following: The OmniPod® Starter Kit can be returned for a full refund. The request for money back must be made within 45 days of the first shipment date. Only product from your first shipment is eligible for money back. You have 14 days from the request date to return product. Refunds will be issued to you and your health insurance provider according to the amount actually paid for refundable product. Only unopened OmniPod® 10-pack boxes can be returned for refund. Please call Customer Support at 800.591.3455 for further information about the limited, 45-day money-back guarantee, or to initiate a request.